Shipping rates will vary depending on the size of the item and on your country. We strive to keep our shipping rates as low as possible, and we offer greatly reduced shipping rates on multiple item orders. Expedited shipping is available and can be added/ calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround.
We do not refund for lost/unclaimed/undeliverable packages but we will do our best to try and track it down for you.
CUSTOMS, TAXES, DUTIES AND TARIFFS
We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. We are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle. We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love. Thanks in advance for your understanding.
If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email firstname.lastname@example.org with your full shipping address and contact phone number before you place your order so that an account can be set up for you. We are not responsible for lost or stolen packages or packages delayed in transit. If a customer makes an error in entering their shipping address during the checkout process, One Two Pin reserves the right to charge a re-shipment fee.
Please reach us via contact form or e-mail email@example.com for any additional questions.